The rapid move to remote work due to COVID-19 social distancing policies has slowed or stopped most in-person qualitative user research activities. The limitation on in-person activities has pushed many user researchers to consider how they can continue their research remotely and presents an opportunity for user research teams to (re)design their research processes for remote work. In this position statement, I outline prior work in remote qualitative user research methods and discuss how this work can help us to (re)design new tools, methods, and frameworks that can enable remote work. I then propose a set of research questions that can further our knowledge and abilities to conduct effective remote user research. With creative development, we can create remote research methods that afford new ways of understanding user experience today and build more environmentally conscious and accessible research practices for a future where remote user research is much more common.

翻译：由于COVID-19社会分化政策而迅速转向远程工作,减缓或阻止了多数面对面的高质量用户研究活动。对现场活动的限制迫使许多用户研究人员考虑如何继续远程研究,并为用户研究小组提供了一个机会,为远程工作设计研究过程。在这份立场说明中,我概述了先前在远程定性用户研究方法方面的工作,并讨论了这项工作如何帮助我们(重新)设计能够进行远程工作的新工具、方法和框架。然后,我提议了一系列研究问题,以增进我们开展有效远程用户研究的知识和能力。随着创造性的发展,我们可以创造远程研究方法,以提供新的理解用户今天的经验,并为远程用户研究更加常见的未来建立更具有环境意识和无障碍的研究做法。