For delivering products or services to their clients, organizations execute manifold business processes. During such execution, upcoming process tasks need to be allocated to internal resources. Resource allocation is a complex decision-making problem with high impact on the effectiveness and efficiency of processes. A wide range of approaches was developed to support research allocation automatically. This systematic literature survey provides an overview of approaches and categorizes them regarding their resource allocation goals and capabilities, their use of models and data, their algorithmic solutions, and their maturity. Rule-based approaches were identified as dominant, but heuristics and learning approaches also play a relevant role.

翻译：为了向客户提供产品或服务,各组织执行多种业务流程。在执行过程中,需要将即将到来的流程任务分配给内部资源。资源分配是一个复杂的决策问题,对流程的效益和效率影响很大。开发了多种办法,自动支持研究分配。系统化的文献调查提供了方法概览,并对这些方法进行分类,说明其资源分配目标和能力、模型和数据的使用、算法解决办法及其成熟程度。基于规则的方法被确定为占主导地位,但累赘和学习方法也发挥相关作用。