LLM-powered embodied agents have shown success on conventional object-rearrangement tasks, but providing personalized assistance that leverages user-specific knowledge from past interactions presents new challenges. We investigate these challenges through the lens of agents' memory utilization along two critical dimensions: object semantics (identifying objects based on personal meaning) and user patterns (recalling sequences from behavioral routines). To assess these capabilities, we construct MEMENTO, an end-to-end two-stage evaluation framework comprising single-memory and joint-memory tasks. Our experiments reveal that current agents can recall simple object semantics but struggle to apply sequential user patterns to planning. Through in-depth analysis, we identify two critical bottlenecks: information overload and coordination failures when handling multiple memories. Based on these findings, we explore memory architectural approaches to address these challenges. Given our observation that episodic memory provides both personalized knowledge and in-context learning benefits, we design a hierarchical knowledge graph-based user-profile memory module that separately manages personalized knowledge, achieving substantial improvements on both single and joint-memory tasks. Project website: https://connoriginal.github.io/MEMENTO

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