This research proposes an enhanced measurement method for VoIP quality assessment which provides an improvement to accuracy and reliability. To improve the objective measurement tool called the simplified E-model for the selected codec, G.729, it has been enhanced by utilizing a subjective MOS prediction model based on native Thai users, who use the Thai-tonal language. Then, the different results from the simplified E-model and subjective MOS prediction model were used to create the Bias function, before adding to the simplified E-model. Finally, it has been found that the outputs from the enhanced simplified E-model for the G.729 codec shows better accuracy when compared to the original simplified E-model, specially, after the enhanced model has been evaluated with 4 test sets. The major contribution of this enhancement is that errors are reduced by 58.87 % when compared to the generic simplified E-model. That means the enhanced simplified E-model as proposed in this study can provide improvement beyond the original simplified one significantly.

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